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U.S. AI shoppers 55+ penalize hidden sponsorship 20+ points more than labeled; 25–34s react slightly the other way

Briefing creators


Age groupExtra trust lost (points)
All AI users10.5
18 to 243.6
25 to 34-5.2
35 to 4412.7
45 to 5415.6
55 to 6422.9
65 or older20.5

Extra trust lost from hidden vs labelled sponsorship disclosure, by age group

Reader Note:
Among 550 U.S. shoppers who used AI for product research in the past 90 days. Each value is the share who would trust an assistant less after discovering a hidden paid recommendation, minus the share who would trust it less over a clearly labeled one, in percentage points. All AI users +10.5; 18–24 +3.6; 25–34 −5.2; 35–44 +12.7; 45–54 +15.6; 55–64 +22.9; 65+ +20.5. Both scenarios are hypothetical. Each age band holds 73–118 AI users, so the report treats the split as directional. Self-reported online survey of U.S. adults (Aug 27 – Sep 1, 2026), unweighted; Product.ai sells verification products for commerce.
Evidence:
Self-reported behaviour
Vendor interest:
High — This comes from a company with a commercial interest in this market, so it is not a neutral source.
Sample:
Survey of 1,493 U.S. adults who shop for products, online or in stores, from a general-population panel; unweighted with quotas on age, gender, and region. Trend comparisons use 1,247 online shoppers; AI-user findings mostly use 550 respondents who used AI for product research in the past 90 days.

Good for

A rough sense of size and direction, and deciding what to look at first.

Not for

  • Exact numbers, or saying that one thing caused another.
  • This was measured in one market. It may not hold where you are.
  • The two groups were not split at random — they picked their own side. The difference may have been there before anything was measured.
  • This comes from a company with a commercial interest in this market, so it is not a neutral source.

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