Our newsletterIndustry surveyGartner, 2 Sep 2026
58% of GenAI users have used it to complete a task, not just to get an answer
Buyer behaviour
58%
of customers who use GenAI have used it to complete a task rather than just get an answer
- Reader Note:
- n = 2,277, among customers who have used GenAI; those who have not used it are excluded. The question as asked: have you ever used a GenAI assistant to complete a task on your behalf?
- Evidence:
- Self-reported behaviour
- Vendor interest:
- Moderate — This comes from a company with a commercial interest in this market, so it is not a neutral source.
- Sample:
- Survey of 3,566 B2B and B2C customers, conducted in February and March 2026. Sampling method not disclosed in this press release.
Reader Note:
Evidence:
Vendor interest:
Sample:Good for
A rough sense of size and direction, and deciding what to look at first.
Not for
- Exact numbers, or saying that one thing caused another.
- This comes from a company with a commercial interest in this market, so it is not a neutral source.
- The source says how much it looked at, but not how any of it was chosen.
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