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Vendor reportHubSpot, 2026

AI chatbots are the top channel for planned increased investment next year: 38% of teams are betting on this source of traffic

Budget allocation


38%

Share of teams planning to increase investment in AI chatbots next year — the top channel for planned spend growth

Reader Note:
Self-reported. This is the share planning to increase investment, not the share already investing, and it was recorded a year ahead of the spending it describes. Video marketing and paid social follow close behind at 37% each, so chatbots top the list by a single point - read it as a tie at the top rather than a clear winner. Chatbots are also a HubSpot product, and the report's calls to action point there repeatedly.
Evidence:
Stated intention
Vendor interest:
Moderate — This comes from a company with a commercial interest in this market, so it is not a neutral source.
Sample:
HubSpot surveyed 1,505 marketers in September 2025 across North America, Europe, Asia and Australia, spanning seniority levels and industries; fieldwork run in collaboration with the research firm Datalily. The report does not disclose how the sample splits by region, industry or seniority, so every published figure is a single global average. It does report cuts by company size - small business, mid-market and enterprise.

Good for

Reading the mood, and deciding what to test yourself.

Not for

  • Predicting what people will actually do. Intentions and behaviour come apart.
  • This comes from a company with a commercial interest in this market, so it is not a neutral source.
  • This is an aggregated or average number that covers very different cases. Real results in a particular segment may differ.
  • The source says how much it looked at, but not how any of it was chosen.

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