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Young adults rated a negative influencer review as clearly more helpful than a positive one about the same product

Influencer marketing


Reader Note:
The negative review scored 5.22 for helpfulness against 4.33 for the positive one, t(142.63) = −3.41, p < .001, with a medium effect size of d = 0.56. This is the paper's third hypothesis, pre-registered and supported, and the only finding in the study whose effect is as large as the sample was designed to detect. Each participant saw one TikTok review of a fictional sunscreen by a fictional influencer, in Vietnamese.
Evidence:
Experimental
Vendor interest:
None
Sample:
Pre-registered between-subjects experiment with 210 young adults in Vietnam aged 18-30; recruited via private social media channels and snowball sampling; 70.95% female and 60.00% university students.

Good for

Backing budget and pricing decisions in similar situations.

Not for

  • Situations far from the one tested, without checking again.
  • This was measured in one market. It may not hold where you are.

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Young adults find negative reviews more helpful | Stacy's Brain