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In this case study sales-oriented posts brought B2B consultancy followers and website traffic but did not move revenue directly

Performance measurement


Response variableElasticityWear-in (week)Wear-out (week)
Sales———
Followers0.2102
Technical Posts———
Social Posts-0.0701
Engagement———
Website Visits0.3113

Social media marketing elasticities: response of followers, social posts & website visits to a change in Sales Posts (elasticity, wear-in/out weeks)

Reader Note:
A 1% rise in sales-type posts was associated with 0.212% more new followers, appearing within two weeks, 0.311% more website visits, appearing between one and three weeks, and 0.070% fewer social posts. No significant association with sales revenue. Posts were hand-coded into sales, technical and social categories: 146 posts over 106 weeks at one B2B consultancy in Chile and Peru.
Evidence:
Observed behaviour
Vendor interest:
None
Sample:
One B2B consultancy firm operating mainly in Chile and Peru; 106 weeks of weekly firm-level data from February 2019 to March 2021, including 146 LinkedIn posts manually coded into sales, technical, or social categories.

Good for

Getting a rough orientation, and deciding what to check yourself.

Not for

  • Saying that one thing caused another, or predicting what you would get.
  • This was measured in one market. It may not hold where you are.
  • The source talks about this as cause and effect — that is its reading, not a finding.
  • This is one case — one company, one campaign, one account. Nothing implies it happens anywhere else.

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