Emotion recognition cut conflict-heavy chatbot queries by 23%

Buyer behaviour

23%

fewer conflict-based queries were reported after the Qatar MOI Chatbot integrated emotion recognition in 2022

Reader Note:: This is a single 2022 case study of the Qatar MOI Chatbot. The source says integrated emotion recognition reduced conflict-based queries by 23%, but it does not define what counted as a conflict-based query, what period or baseline it was compared with, or how many user interactions were analyzed. It is evidence from one government chatbot rather than a multi-platform controlled test.
Evidence:: Expert judgment
Vendor interest:: Low
Sample:: 45 GCC government communication case studies; sentiment analysis of Arabic-language engagement on Twitter, WhatsApp, and Instagram; interviews with 18 officials from AI councils and digital transformation units; testing on 3 pilot platforms.

Good for

Getting a rough orientation, and deciding what to check yourself.

Anything that needs a measurement. Nobody counted or tested this.
The source says how much it looked at, but not how any of it was chosen.
The source never says how this number was measured.
This is one case — one company, one campaign, one account. Nothing implies it happens anywhere else.
The source talks about this as cause and effect — that is its reading, not a finding.

Gemini and ChatGPT lead AI shopping research in the U.S.; 64.0% of AI shoppers use two or more assistants

Share of AI shoppers using each AI assistant in the past 90 days
Assistant used in the past 90 days	Share of AI users (%)
Google Gemini	63.5%
ChatGPT	60%
Amazon's shopping assistant	27.5%
Walmart's shopping assistant	22.5%
Microsoft Copilot	22.4%

89.9%

of AI users on the online-shopper trend base said they verified the assistant’s recommendation before buying

60%–90%

of consumers’ value perception was explained by price perception across multiple subsectors in Deloitte’s regression analysis

Our Substack turns the data behind these cards into full breakdowns: what changed, why, and what to do about it.

38%

adoption increase in older populations after Dubai Smart ID used a calming tone and simpler biometric explanations in 2021

Only 36% of Gen Z call themselves price-conscious, vs 40% of Millennials, 45% of Gen X and 55% of Boomers

Share of each generation who describe themselves as price-conscious
Generation	Share who describe themselves as price-conscious (%)
Gen Z	36%
Millennials	40%
Gen X	45%
Baby Boomers	55%

86% of both Gen Z and Millennials say a smartphone is their most important device