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Industry surveyGartner, 2025

Linear TV, out of home, direct mail and radio all rank higher on spend than on impact in Gartner's channel map

Channel mix & planning


Reader Note:
Both axes are relative ranks across the 19 channels the survey covers, with no units, so this says nothing about what a channel costs or returns in absolute terms. Events are the one offline channel that ranks high on both.
Evidence:
Expert judgment
Vendor interest:
Low
Sample:
Gartner CMO Spend Survey respondents across 11 countries and 10 major industries; mix of 42% B2B, 23% B2C, and 35% even mix B2B/B2C; mean annual revenue $5.7B. Some breakout charts show industry sample sizes such as consumer products (n=43), manufacturing (n=52), pharma (n=32), financial services (n=50), retail (n=36), insurance (n=43), media (n=31), healthcare (n=42), travel and hospitality (n=37), and IT/business services (n=36).

Good for

Hearing how someone who knows the field reads it, and deciding what to check yourself.

Not for

  • Anything that needs a measurement. Nobody counted or tested this.
  • This is an aggregated or average number that covers very different cases. Real results in a particular segment may differ.
  • The source never says how this number was measured.
  • The source says how much it looked at, but not how any of it was chosen.

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