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An influencer who posted a negative review was seen as more trustworthy than one who posted a positive review in this study

Creator content


Reader Note:
Trustworthiness scored 5.34 after the negative review against 4.92 after the positive one, t(142.23) = −2.20, p = .029, a small-to-medium effect of d = 0.36. Two reasons to hold this loosely: it is an exploratory analysis on an alternative dependent variable, not one of the four pre-registered hypotheses, and d = 0.36 is below the moderate effect size the sample was powered to detect. The study also tested why the trust might rise and found nothing: perceived altruistic motive did not differ between the groups (b = 0.08, p = .684) and did not mediate the helpfulness effect, and there was no difference in the influencer's perceived expertise or in the perceived quality of the information. Each participant saw one TikTok review of a fictional sunscreen by a fictional influencer.
Evidence:
Experimental
Vendor interest:
None
Sample:
Pre-registered between-subjects experiment with 210 young adults in Vietnam aged 18-30; recruited via private social media channels and snowball sampling; 70.95% female and 60.00% university students.

Good for

Getting a rough orientation, and deciding what to check yourself.

Not for

  • Situations far from the one tested, without checking again.
  • This was measured in one market. It may not hold where you are.
  • This result turned up while the researchers were searching the data. It has not been tested a second time.

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