Vendor reportMcKinsey, 28 May 2026
32% of B2B companies say their email campaigns are very personalized
Email content
B2B marketing personalization by strategy: Share of respondents with very personalized email campaigns, by growth status (%)
| Group | Share of respondents with very personalized email campaigns (%) |
|---|---|
| Winners | 50% |
| Laggards | 18% |
| Overall | 32% |
- Reader Note:
- The same 32% as social media, events, and website and e-commerce, with chatbots at 30% and SEO and SEM at 29%. Email is the channel where basic personalization — a name in a merge field — is near universal and almost free, so a third of companies calling theirs 'very' personalized puts the bar somewhere well above that, without the report saying where.
- Evidence:
- Self-reported behaviour
- Vendor interest:
- High — This comes from a company with a commercial interest in this market, so it is not a neutral source.
- Sample:
- Survey of nearly 4,000 decision-makers across 13 countries and multiple industries; further sampling details not disclosed in the provided text.
Good for
A rough sense of size and direction, and deciding what to look at first.
Not for
- Exact numbers, or saying that one thing caused another.
- This comes from a company with a commercial interest in this market, so it is not a neutral source.
- This is an aggregated or average number that covers very different cases. Real results in a particular segment may differ.
- The source never says how this number was measured.
- The source says how much it looked at, but not how any of it was chosen.




